Exchanges & Returns – ippolitajewellery.com
1. Return Policy
We accept returns within 30 days of delivery for:
- Unworn, undamaged items
- Original packaging and tags intact
- Proof of purchase provided
2. How to Return
- Request Authorization: Contact us via your account at ippolitajewellery.com
- Ship Items: Use the provided return label (domestic orders only)
- Insure Package: Recommended for high-value items
3. Refund Process
- Processing time: 7-10 business days after receipt
- Refunds issued to original payment method
- Shipping costs non-refundable (except for defective items)
4. Exchanges
- Size exchanges subject to availability
- Contact us first for authorization
5. Special Conditions
Not eligible for return:
- Custom/personalized pieces
- Final sale items
- Earrings (for hygiene reasons)
6. International Returns
- Customer responsible for return shipping and customs fees
- Must be marked as “Returned Goods”
7. Defective Items
Report within 72 hours with:
- Detailed photos of defect
- Original packaging
For full details, visit our Returns FAQ at ippolitajewellery.com.
(Policy effective: [Date])