Frequently Asked Questions – ippolitajewellery.com
Orders & Shipping
How do I track my order?
Tracking information is emailed once your order ships. Monitor delivery via the carrier’s website.
What shipping methods are available?
- Standard (3–5 business days)
- Express (1–2 business days)
- International (delivery times vary)
Do you ship internationally?
Yes, with applicable customs fees. Calculate costs at checkout.
Returns & Exchanges
What’s your return policy?
30 days for unworn items with tags. See full policy.
Can I exchange an item?
Yes, subject to availability. Contact us first via your account.
Product Care
How should I clean my jewelry?
Use the provided polishing cloth. Avoid chemicals, water, and extreme temperatures.
Do you resize rings?
Yes, for eligible designs. Contact us within 14 days of delivery.
Payments
What payment methods do you accept?
Credit/debit cards, PayPal, and select financing options.
Is my payment secure?
Yes, all transactions are encrypted.
Account Support
How do I reset my password?
Use “Forgot Password” on the login page.
Why haven’t I received order updates?
Check spam folders or contact us for assistance.
For more help, visit ippolitajewellery.com.